The following terms and conditions apply to projects undertaken by websteramerica.com
Revision Policy
Revisions are contingent on the package selected. Clients can
approach us for unlimited free amendments, and we will revise their
design with no extra charges, given that the design and concept
remain intact. The revision turnaround time will be 48 hours.
Refund Policy
Webster America allows you to have your money back within 45 days of
order placement & reserves the right to terminate this, at any time,
with or without notice depending upon the scenario. This offer
strictly implies that the refund is asked upon viewing the initial
samples only; requesting revisions on the initial design work shall
be regarded as a continuation of the project & will make this
guarantee annulled. We rely on the customer’s prompt feedback during
the design process to complete the task effectively and therefore
hope that the customer gives proper feedback to get the desired
results.
We won’t entertain or refund any orders if the client stays
non-responsive for 45 Days; however, the client can email us to hold
the project if there is some personal issue.
If the client wants to forfeit any part of the discounted package,
the refund is not applicable. For example; if the client has availed
the discounted package for a Logo & Website and only wants to avail
one service instead of both, he/she will not be applicable for any
refund.
Furthermore, the customer shall forfeit the right to the refund
outlined above if the customer request additional revisions (1 or
more design changes regardless of the complexity) or modifications
to any of the initial concepts. You shall also forfeit the right to
a refund if you do not respond promptly to a status notification
from "Webster America ".
In case of finalizing one part of the order, the customer won’t be
eligible for a refund for the remaining package.
24-hour design fees and 24-hour rush changes are non-refundable.
No refund is available for design firms or those who order our
design services on behalf of another entity. If an order
cancellation request is posted before the delivery of the initial
concepts, you are eligible for a refund. In case of a duplicate
charge, the 100% amount will be returned. If design requirements are
not fulfilled, committed at the time of sale, or the designs are not
delivered according to the delivery policy, though a proof is
required for such commitment, a refund can be claimed. You agree for
bundle packages (e.g., Logo, Stationery, Website, Social Media, and
Brochure), the refund can't be claimed if there is any
discontinuation with a certain service included in the bundle
package once any of the service is availed.
The following terms and conditions apply to all the services
purchased by the client and provided by Webster America .
On any occasion, any funds deposited will not be liable for a refund
if the initial design and concepts (after delivery) are approved, or
a change is asked for unless Webster America cancels or ends your
Contract for a reason other than your breach or non-execution.
All refund requests will be as per the following arrangement:
You make a solicitation when the underlying ideas for a logo are
provided. However, once you approve or ask for changes in the
initial designs, the refund offer will be void, and a refund request
will not be entertained.
Once the project has been entered into the revision phase, the
refund offer will be void, and the refund request will not be
entertained.
On the off chance that demand for a refund is made before the
delivery of initial design concepts, then you would qualify for a
full refund (less 10% administration and preparing charge).
If the refund request is made within 48 hours, you will only be
eligible for a 66% refund (less 10% administration and preparing
expense).
If the refund request is made within 48-96 hours after the initial
design delivery, you will only be eligible for a 33% refund (less
10% service & processing fee).
No refund request will be entertained after 96 hours of the
initial design delivery. However, we believe in 100% customer
satisfaction, so you are requested to reach out to us to address
your concerns.
No request for refund will be entertained after inaction by the
customer after 7 working days. If you wish to restart the
order, you will be charged a certain fee contingent upon your
venture.
No request for a refund will be entertained if the customer goes
unresponsive at any point in time for 5 working days.
All refund requests must be communicated to the support department.
websteramerica.com reserves the right to approve/reject any refund
requests based on an individual case-to-case premise.
No refund will be entertained after the final files have been
delivered.
For Website bundles, no refund will be entertained once the initial
design mock-up has been revised or the inner pages created with the
client’s approval.
All refund requests must be communicated to the support department.
websteramerica.com, in light of the infringement of your user
agreement, reserves all authority to affirm/object to your
solicitation on an individual case to case premise.
For Webster America /Custom bundles, a refund will be applied just
as on the single packages.
For instance, if you request a logo and web design and approve of
the logo, you are eligible for the refund of the website service at
the time of initial design only.
A refund request should have a legitimate reason which must be
qualified against the outline brief and client input for revisions.
Unless an idea has not been composed as per the brief, a refund will
not be approved; however, a discount won’t be given. However,
further revisions will be provided until you are satisfied.
It is also to be noted that, under any circumstances, both parties
(Webster America & Client) agree not to attack/criticize each
other and any of its employees, associate/s or partner/s publicly
(on public forums, blogs, social networks, etc.) at any given time
during or after the contract period. Similarly, both parties agree
not to talk on forums, blogs, community groups, or any social media
platform in a way that brings a bad name to either party or any of
its employees, associate, or partner. In case of a breach, the
breaching party would have to pay a reasonable compensation decided
by the non-breaching party as damages.
Money-Back Guarantee depends on that the request is set per some
basic honesty. Where a client has placed design orders with more
than one agency for the same job, intending to claim a refund,
Webster America does not consider this to be good faith. In such
instances, we reserve the right to decline a refund request.
All design jobs require client input before finishing the design, so
it is requested that the customer be active throughout the process
and give feedback to get the required results.
100% unique design guarantee qualifies you for a new logo if the
logo designed by Webster America is found to be considerably similar
to another design that already exists. Any likeness to a current
outline will be just a fortuitous event, and Webster America won’t
acknowledge any responsibility or claim of any compensation in such
a case. After the finalization of the logo it needs to go through a
registration process that will be done through the agency, Webster
America (USPTO charges applied), in order to have complete ownership
and 100% rights over the logo.
How To Claim Your Refund
To ensure that your refund request is processed effectively and is
approved, please make sure that you meet the following requirements.
1. Specify your concern and claim your refund through any of the
following three modes:-
• i. Toll free # +1 (904) 342 6361
• ii. Live Chat.
• iii. Email (info@websteramerica.com)
We will try to resolve your query and concern in light of our
revision policy immediately or email you a refund request approval
from our refund department.
After the refund, the rights to your design would be transferred to
Webster America and you would not legally be allowed to display any
version of the design sent by the company.
1. Since the design rights would now be transferred to Webster
America, you concur that you will have no right (immediate or
circuitous) to use any reaction or other substance, work item, or
media, nor will you have any ownership interest for or to the same.
2. Working in a joint effort with the Government Copyright Agencies
Webster America would share Copyright Acquisition data for the
refunded outlines that would confine the re-utilization of the
designs as original designs in the future.
If you have any questions or concerns about our Refund Policy,
please contact us by clicking here (info@websteramerica.com).
My Account
The My Account area is a convenient way to communicate. It is your
sole responsibility to check the account section for all questions,
queries, concerns, and any other instructions for the designer.
Failure to actively check my account section may become a cause of
hindrance in your perusal of a refund. If you are unsure of how to
use the My Account area, please get in touch with customer support
at any time for prompt assistance.
Quality Assurance Policy
For complete satisfaction, our designers are instructed not to
deviate from the specifications provided by the client in the order
form.
The designs are crafted after adequate and thorough research to
ensure quality and uniqueness.
100% Satisfaction Guarantee
We revamp the requested design and continue overhauling it until you
are 100% fulfilled (depending upon your package).
Domain and Hosting
Domain and Hosting are provided if included in your customized
package.
Emails can only be provided if your website is hosted on our server.
If you wish to opt-out of hosting the website with us, you will not
be provided with email accounts.
Delivery Policy
All design order files are delivered to My Account as specified on
the “Order Confirmation” date. An email is also sent to inform the
client about their design order delivery to their specific account
area. All policies about revision & refund are subject to the date
and time of the design order delivered to the client’s account area.
All design order files are delivered to “My Account” as per the date
specified on the “Order Confirmation.” An email is also sent to
inform the client about their design order delivery to their
specific account area. All policies about revision & refund are
subject to the date and time of the design order delivered to the
client’s account area.
All customized design orders are delivered via email within 5 to 7
days after receipt of the order.
We offer a RUSH DELIVERY service through which you can have your
first logo within 24 hours by paying just $100 additional! For
further help, get in touch with our customer support department.
We have also introduced a Logo Titanium package for clients with
bulk requirements of logos, the client will be receiving unlimited
concepts for any of the logo with an option to finalize any of them.
Package is valid for 6 Months and needs to be renewed 48 Hours
before expiring.
Record Maintenance
We keep your final design archived after we deliver your final
files. If you wish to receive the final files again, we can email
them upon request.
Customer Support
We offer 24-Hour Customer Support to address your questions and
queries.
You can get in touch with us at whatever time, and we promise a
prompt reply.
Correspondence Policy
YOU concur that Webster America is not at risk for any
correspondence from email address (es) other than the ones taken
after by our particular area, i.e., “info@websteramerica.com” or/and
any toll-free number that is not specified on our site. Webster
America ought not to be considered in charge of any damage(s)
brought about by such correspondence. We assume the liability of any
correspondence through email address (es) under our space name
or/and through the toll-free number, i.e., as specified on Webster
America Website.
Money-Back Guarantee
We are extremely confident of the work we do, which is why we back
it up with a money-back guarantee. If we are unable to meet and beat
your expectations, we’ll give you a refund.
100% Unique Design Guarantee
At Webster America we promise that all of our logos are
produced/designed from scratch. We will provide you a logo that is
adept and in complete compliance with your design brief.
